Looking to explore Chicago like a local? Mark Kraemer, concierge at the 260-plus room Hotel Palomar in Chicago’s River North neighborhood, is your go-to guy.

“Growing up in Beverly on the South Side, I’ve been in the city my entire life,” Mark says. “It’s what I love most about my job, helping uncover a new aspect of the city for my guests to enjoy.”

After graduating from DePaul University in Lincoln Park, Mark got his start in the hospitality industry by working as maître d’ in legendary restaurants including Michael Jordan’s (currently LaSalle Power Co.) and the former Hudson Club before moving into a management position at Rhapsody in the Loop.

“To succeed in the restaurant business, you need to be able to spin a lot of plates,” he says. “From guest service and an attention to detail to the deadline pressure – you either have the hospitality gene or you don’t.”

While at Rhapsody, Mark was in daily communication with concierges and it was then that he realized his skill set would translate over to the concierge profession. After an industry friend told him that there was a concierge position available at the Hotel Allegro, Mark stopped by for an interview and was hired on the spot.

During his six year tenure as concierge at the Hotel Allegro, Mark received numerous accolades including multiple “Star of the Industry” nominations from the Illinois Hotel Association and being named Allegro Hotel’s “Employee of the Year”, before being asked by the corporate office to be a part of the opening team of the Hotel Palomar in March 2010. Mark’s already been named that property’s “Employee of the Year”, too.

Mark Kraemer’s MyChiGuide

What tops Mark’s list of things to do in Chicago? “I want to showcase Chicago properly to my guests and one of the best ways to do that is by encouraging them to venture into the city’s diverse neighborhoods like Andersonville or Bucktown,” he says.

One of Mark’s favorite spots in the city is Queen’s Landing, the area between Buckingham Fountain and Lake Shore Drive. “Chicago’s public parks are gorgeous no matter what time of year,” he says. “A stroll through Millennium and Grant Park’s should definitely be on any visitor – or locals – list.”

If you’re looking for a romantic day or traveling with kids, he recommends Lincoln Park Zoo and grabbing a bite at nearby Mon Ami Gabi or Chicago Pizza and Oven Grinders.

Mark’s also an avid Chicago sports fan, so if you’re looking for inside-tips for an authentic game-day experience, he’s the perfect resource. “Whether you’re looking for the best spots to watch the game outside the stadium or to tailgate like a local, sports in this town just a part of who we are and really add to the visitor experience,” he says.

He’s also quite passionate about food! From celebrity chefs to Michelin star restaurants, Chicago has made quite an impression on the culinary scene the last few years. Whether you’re looking for fine dining, hip and trendy or just a casual, local spot, there’s something for everyone and Mark can help his guests discover exactly what they are looking for.

Want to know where else Mark likes to go around town? Make sure to visit his MyChiGuide profile page.